At Call the Car, we specialize in providing a wide range of Non-Emergency Medical Transportation (NEMT) services, designed to meet the diverse needs of healthcare plans and their members. Our services are not just about transportation; they are about ensuring accessibility, comfort, and quality in every ride, making healthcare more reachable for everyone.
Core Services
Mileage Reimbursement
Elevate your journey with our Mileage Reimbursement service, allowing you the comfort and familiarity of your own vehicle while ensuring every mile is valued. It’s our way of appreciating your commitment to maintaining your health.
Public Transportation
Embrace sustainability and convenience with our Public Transportation options, a testament to our dedication to making healthcare accessible while nurturing our communities and the environment.
Ambulatory Curb-to-Curb
Ambulatory Door-to-door
Discover a higher level of support with our Ambulatory Door-to-door service, a step further in our endeavor to provide a seamless and supportive journey from your doorstep to your healthcare provider.
Wheelchair-Accessible Vehicles
Accessibility and comfort are paramount, and our Wheelchair-Accessible Vehicles are a reflection of our commitment to ensuring every member travels with dignity and ease on their journey to wellness.
Gurney
For those who require specialized comfort, our Gurney service is a symbol of our adaptive approach to care, ensuring every journey is a comfortable passage to health and recovery.
Basic Life Support
Every heartbeat matters, and our Basic Life Support service is our safeguard, a beacon of immediate care and assurance, making every moment count.
Advanced Life Support
In critical times, our Advanced Life Support stands as a pinnacle of care on the move, a lifeline ensuring the best possible health outcomes.
Specialty Care Transport
Fixed Wing Air Ambulance
Overcoming distances with our Fixed Wing Air Ambulance, we ensure that every member has timely access to the specialized care they deserve, no matter how far.
Rotary Wing Air Ambulance
Speed and care converge in our Rotary Wing Air Ambulance, a swift promise of life-saving medical intervention where every second is crucial.
Connect with Us
Whether you have specific transportation needs, are interested in custom co-branded fleets, or simply want to learn more about how we can support you, we’re here to create tailored solutions that align with your unique requirements.
Experience the Call the Car Difference
Quality Control and Monitoring
Unparalleled Quality Control for Exceptional Member Experience
Rigorous Monitoring and Continuous Improvement for Unmatched Service Quality
Our dedicated Quality Control and Monitoring teams work tirelessly to ensure strict adherence to policies and procedures, providing immediate coaching and feedback to maintain high service standards. We conduct regular screenings and scheduled training to ensure our drivers are qualified, safe, and well-equipped to transport the most vulnerable, like minors and the elderly, giving peace of mind to our members. Our commitment to quality is reflected in our monthly reward programs and training refreshers, aimed at continually enhancing customer service and experience.
Technology
State-of-the-Art Technology for Seamless Coordination
Pioneering Medical Transportation with Advanced, Secure Solutions
Explore our proprietary, secure, and compliant technology platforms like CCERRTS and CTC-GO Mobile App, designed to offer real-time information, efficient coordination, and enhanced member experience. Our technology ensures optimal routes, eliminates fraudulent stops, and allows communication in the member’s preferred language, making us a preferred choice for health plans managing NEMT and NMT services. Our platforms are hosted across multiple data centers, ensuring system uptime and preventing unauthorized access to sensitive information.
Real-Time Tracking and Monitoring
Sophisticated Tracking for Enhanced Reliability
Guaranteeing Timely Pick-ups and Transparency in Every Ride
Customizable and Scalable Platform
Tailored Solutions for Diverse Needs
Scalable Technology to Accommodate High-Volume Requests
Our technology is customizable and scalable, capable of handling multiple user profiles, high-volume location access, simultaneous requests, and billing, including electronic claims submission, making it ideal for large organizations.
Our Commitment
Call the Car is more than a transportation service; we are committed to improving healthcare accessibility and outcomes. By providing reliable, comfortable, and inclusive transportation solutions, we empower members, caregivers, and health plans to overcome barriers and achieve better healthcare experiences and results.
Whether it’s a routine medical check-up, a visit to the pharmacy, or specialized medical treatment, Call the Car is here to ensure that every member has access to the care they need, when they need it, with the utmost convenience and reliability.
Owner-Operated Fleet
Direct Experience for Informed Service
Our Fleet Provides Unique Insights and Real-World Experience
Our fleet of vehicles, owned and operated by Call the Car, ensures all members, regardless of geography, can attend appointments. This unique model provides our employees with real-world experience at the customer touch level, allowing us to implement real change and make informed decisions to enhance service quality.
Expanded Network Companies
Comprehensive Verification for Trusted Partnerships
Ensuring Our Network Upholds Our High Standards
Our expanded network companies are meticulously verified and reviewed to ensure they uphold our high standards of service delivery. We ensure our partners have the right certifications, permits, and liability insurance, and adhere to our stringent policies and procedures for the safe delivery of service.